Privacy Policy | LTR Rehab

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

LTR Rehab - Detox Care & Addiction Treatment Specialists ("LTR Rehab," "we," "us," or "our") is committed to protecting the privacy and security of your personal information and protected health information (PHI). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at ltrrehab.com, contact us, or receive treatment at our facility located at 3852 Chicago Ave, Riverside, CA 92507, USA.

By using our website or engaging with our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions.

1. Information Collection

We may collect the following types of information when you interact with LTR Rehab:

Personal Information

Contact Information: Name, email address, phone number, and mailing address provided when you contact us through our website, phone, or in person.
Demographic Information: Age, gender, and other demographic details relevant to treatment planning.
Insurance Information: Health insurance details provided during the admissions and verification process.
Emergency Contact Information: Names, phone numbers, and relationships of designated emergency contacts.

Protected Health Information (PHI)

Medical history, diagnosis, and treatment records
Substance use history and mental health assessments
Treatment plans, progress notes, and discharge summaries
Laboratory and test results
Medication records and prescriptions

Website Usage Information

IP address, browser type, and operating system
Pages visited, time spent on pages, and referring URLs
Device information and screen resolution
General geographic location based on IP address

2. Use of Information

LTR Rehab uses collected information for the following purposes:

Treatment Services: To provide, coordinate, and manage your detox care and addiction treatment at our Riverside facility.
Admissions Processing: To evaluate eligibility, verify insurance coverage, and facilitate the intake process.
Communication: To respond to your inquiries, provide appointment reminders, and share relevant treatment information.
Quality Improvement: To evaluate and improve our treatment programs, facility operations, and patient outcomes.
Billing and Payment: To process payments, submit insurance claims, and manage financial accounts.
Legal Compliance: To comply with federal and state healthcare laws, including HIPAA, 42 CFR Part 2, and California privacy regulations.
Website Improvement: To analyze website usage patterns and enhance the user experience on ltrrehab.com.

3. Information Sharing

LTR Rehab does not sell, rent, or trade your personal information or protected health information to third parties. We may share information only in the following circumstances:

With Your Consent: We may share your information with third parties when you have provided written authorization, such as sharing treatment records with another healthcare provider or family member you designate.
Treatment, Payment, and Healthcare Operations: As permitted by HIPAA, we may share PHI with healthcare providers involved in your care, insurance companies for payment purposes, and for essential healthcare operations.
Legal Requirements: We may disclose information when required by law, court order, or subpoena, or to comply with government regulatory requirements.
Emergency Situations: We may share information as necessary to prevent or lessen a serious and imminent threat to your health or safety or the health and safety of others.
Service Providers: We may share limited information with trusted service providers who assist us with website hosting, analytics, or administrative functions, subject to strict confidentiality agreements.

Substance use disorder treatment records maintained by LTR Rehab are subject to additional protections under 42 CFR Part 2 and may not be disclosed without your written consent except as specifically permitted by law.

4. Cookies & Tracking Technologies

Our website at ltrrehab.com may use the following technologies to improve your browsing experience:

Essential Cookies: Required for basic website functionality, such as page navigation and secure access to forms.
Analytics Cookies: Used to understand how visitors interact with our website, including pages visited and time spent on site. This data is aggregated and anonymous.
Performance Cookies: Help us improve our website's loading speed and overall performance.

You can control cookie settings through your web browser preferences. Disabling certain cookies may limit your ability to use some features of our website. We do not use cookies to collect protected health information.

We may use third-party analytics services, such as Google Analytics, which collect anonymous usage data. These services have their own privacy policies governing the use of collected data.

5. Your Rights

You have the following rights regarding your personal information and protected health information held by LTR Rehab:

Right to Access: You may request to view or receive a copy of your personal information and medical records maintained by LTR Rehab.
Right to Amendment: You may request corrections to your personal or health information if you believe it is inaccurate or incomplete.
Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
Right to Request Restrictions: You may request restrictions on how we use or share your health information, though we are not required to agree to all restrictions.
Right to Confidential Communications: You may request that we communicate with you through specific channels or at specific locations.
Right to Revoke Authorization: If you have provided written authorization for a specific disclosure, you have the right to revoke it at any time in writing.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with LTR Rehab or with the U.S. Department of Health and Human Services Office for Civil Rights.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Confidentiality of Medical Information Act (CMIA). Contact us for more information regarding these rights.

6. HIPAA Notice — Protection of Health Information

LTR Rehab is required by law to maintain the privacy of your protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. This section serves as a summary of our Notice of Privacy Practices.

Protected Health Information

Protected Health Information includes any individually identifiable health information that relates to your past, present, or future physical or mental health condition, the provision of healthcare services, or payment for healthcare services. This includes information created or received by LTR Rehab during the course of your treatment at our Riverside, California facility.

Our Responsibilities

We are required to maintain the privacy and security of your PHI.
We must notify you promptly if a breach occurs that may have compromised the privacy or security of your PHI.
We must follow the duties and privacy practices described in our Notice of Privacy Practices.
We will not use or share your PHI for marketing purposes without your written authorization.
We will not sell your PHI under any circumstances.

Patient Rights Under HIPAA

You have the right to receive a copy of our full Notice of Privacy Practices upon request.
You have the right to request copies of your health records.
You have the right to request amendments to your health records.
You have the right to request that we limit the information we share about you.
You have the right to receive a list of those with whom we have shared your health information.
You have the right to choose someone to act on your behalf through a healthcare power of attorney or legal guardian designation.
You have the right to file a complaint if you feel your rights have been violated, without fear of retaliation.

42 CFR Part 2 Protections

As a substance use disorder treatment provider, LTR Rehab maintains records subject to the additional protections of the federal regulation 42 CFR Part 2. These records receive heightened confidentiality protections that restrict disclosure even beyond standard HIPAA requirements. Generally, we may not disclose that you attend or have attended our program, or disclose any information identifying you as having a substance use disorder, without your specific written consent.

7. Data Security

LTR Rehab implements appropriate physical, technical, and administrative safeguards to protect your personal information and protected health information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure, encrypted storage systems for electronic health records
Locked file storage for physical records at our Riverside facility
Staff training on HIPAA compliance and privacy best practices
Access controls limiting information access to authorized personnel
SSL/TLS encryption for data transmitted through our website
Regular security assessments and audits

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. We encourage you to take precautions when sharing personal information online.

8. Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. Treatment services for minors are provided only with appropriate parental or legal guardian consent and in compliance with all applicable laws.

9. Changes to This Privacy Policy

LTR Rehab reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes to this policy will be communicated through a prominent notice on our website or through direct communication as appropriate.

10. Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your protected health information, please contact our Privacy Officer:

LTR Rehab - Detox Care & Addiction Treatment Specialists
Attn: Privacy Officer
3852 Chicago Ave
Riverside, CA 92507, USA

Phone: (209) 751-0313
Email: [email protected]

To file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights, visit hhs.gov/ocr or call 1-800-368-1019.